Payments can be made by Paypal, cash or check. Cash only accepted in person. Do not mail cash. For Paypal, please request an invoice.
Your order becomes reserved only when this cake contract is drawn up, signed & 50% (100% in the case the cake is booked less than 2 weeks in advance) deposit is received. The deposit is paid to reserve your date and is refundable only if it meets certain conditions in the event of a cancellation (please see the refund policy). Cakes are first come first serve and we only do a limited number of cakes per week. However, if you need to change dates or move your event, please contact us and we’d be happy to make accommodating arrangements.
The final balance is due 2 weeks before the event date. If your cake is ordered less than 2 weeks before the event date, the total amount is due immediately and your order will not be placed until payment is received. The cake will not be made if final payment has not been received. We are happy to accept payments on the final contract price – however, all monies must be received 2 weeks prior to the event or your cakes will not be made and all payments made will be non-refundable after the two-week lock-outdate unless special arrangements have been made beforehand.
In the event of cancellation following policies are applied:
1. Cakes cancelled 1 month prior to the event date can be refunded 100% of the balance paid.
2. Cakes cancelled prior to 14 day lockout date can be refunded up to 50% of balance paid.
3. Cakes cancelled after the 14 day lockout date will not be refunded.
In the event that something occurs to affect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colors and design of actual cake may vary slightly from the sketch you have been provided due to the nature of edible components.
In the case of an emergency or an error in your cake, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. We are dedicated to satisfying our clients cake requirements.